Inada FAQs

Click on a subject heading below to view questions and answers about Inada massage chairs. These links will guide you to further information on our website or from other sources.

Frequently Asked Questions

How long has Inada been making massage chairs and massage chair recliners?
Inada, a Japanese massage chair maker, has been in business since 1962. This makes Inada the oldest massage chair maker in the world. In 2012, Inada celebrated its 50th anniversary.
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Where is Inada based?
The company’s sales, marketing, and executive offices are located in the port city of Osaka, Japan. The main Inada factory is located in the small coastal town of Nawa which is part of the Tottorri prefecture of Japan. The sole U.S. Inada distributor is headquartered in Boulder, Colo., 25 minutes northwest of Denver.
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Who is Inada?
Inada was founded in 1962 by Nichimu Inada. Today, Mr. Inada continues to serve as the company’s president, and remains deeply involved in the company’s day-to-day affairs. Inada is the largest massage chair manufacturer worldwide and is the industry standard bearer in technological innovation and product quality.
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Are Inada, Family, and Family Inada the same company?
Yes. In Japan, Inada’s products are marketed under the “Family” massage chair brand. In the United States and other parts of the world, the company’s massage chairs are marketed and sold under the “Inada” brand name. In the past, the company has referred to itself as “Family Inada.” They are one and the same.
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Where can I buy an Inada massage chair recliner?
You should purchase your new Inada massage chair from an authorized dealer. Visit our dealer locator page to find the dealer nearest you. All of our Inada massage chair dealers will be happy to provide you with a free and complete demonstration of our elite products. You may also catch us at one of the many trade shows and events that we attend.
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Can I return a product to you?
We do not accept returns through our corporate office and customer support facility.

Returns are handled differently by each of our authorized dealers, and we are unable to take returns on their behalf. Please check with the store where you made your purchase regarding their specific return policy. Return rules do vary by dealer from no returns allowed to returns provisions that require some type of restocking or shipping fee.
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What if I buy a chair from someone who is not an authorized Inada dealer?
One word: don’t. The manufacturer’s warranty is void if you buy an Inada massage chair from a shop or website that is not authorized to sell Inada products. If you are at all unsure whether you are dealing with an authorized dealer, please check our Find a Dealer page. If still unsure about the credentials of a company selling Inada massage chairs, please contact us at .
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Where are Inada massage chairs made?
The Inada Sogno and YuMe models are made in Japan, manufactured to the most exacting standards of mechanical craftsmanship. These award-winning massage chairs are individually tested and prepared for delivery to your home
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What is the Inada massage chair warranty?
We cover all Inada’s massage chair products with the best warranty in the business. We offer the most comprehensive, most convenient consumer warranty in the massage chair industry, and we think you will agree once you compare our warranty to those of other massage chair brands. If you find a better warranty out there, we would like to know about it – please send us an email. We also offer an extended warranty option. For any extended warranties purchased prior to September 1, 2016, you can view the specifics of the agreement.
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How do I contact Inada?
Call Inada’s main United States office, toll free at 720-616-5003. Our Massage Chair Specialists are available Monday through Friday 8:30am to 5pm MST.
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Which Inada massage chair would be best for me?
Ours of course… oh… you meant which one of the Inada massage chair models? See How to Shop for a Massage Chair.
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Does Inada exhibit at trade shows?
We love showing off Inada chairs at trade shows and other events, either exhibiting by ourselves or supporting one of our local dealers at a trade show that they do. It’s a great way for you to try Inada Massage Chairs. To find out if we are coming to a venue near you, visit the Trade Shows and Events page.
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Are Inada Massage Chairs award-winning?
Inada massage chairs have won more awards, earned more accolades, received more recommendations, and garnered more rave reviews than any other brand of massage chair, and there’s a reason why. Our chairs are the best-designed, best-built in the world! We are recognized with prestigious awards time and time again. But the rewards you’ll reap when you own Inada are far more important to our mission, purpose, and sense of satisfaction than the plaques that hang on our office walls. That said, see for yourself the many awards we have won.
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I’ve lost my user manual. Where can I find another one?
Visit our Manual Archive to download a PDF version of your Inada massage chair manual. If you have any questions about the operation of your chair, please call our Chair Doctor and technical support department at 720-616-5003.
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What if my Inada massage chair stops working?
We take a great deal of pride in backing up the Inada name with best-in-class service. Please call our Chair Doctor at 720-616-5003 for technical support and assistance with a warranty repair or non-warranty repair for your Inada massage chair.
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Support Notification

Phone Support Temporarily Offline

Our phone systems are down. For the quickest results please email us at or contact us via live chat.

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