Management Team

Management Team


Cliff Levin – President

Cliff is the man who started it all—at least for Inada. Not one for titles, he has been aptly nicknamed the Chief Collector of Frequent Flyer Miles, Master of Chaos, or any other Head Man title imaginable. After years of as a back specialty retailer, Cliff had the foresight and desire to bring the ultimate brand in massage chairs from Japan to the United States. In his work, Cliff has always been drawn to represent products that bring happiness, health, satisfaction, and purpose into people’s lives. Ask Cliff whether he found massage chairs or massage chairs found him, and here’s the answer you’ll get: “Both.” When he’s not running the company (or otherwise consumed by work), he marvels at the beauty of the Rockies, samples—and enjoys—Boulder’s many beer varieties, cooks, reads, escapes into weekend programming on NPR, and travels. Many mornings, Cliff wakes up and can’t believe he gets to live and work with a great group of people in Boulder, Colorado.

Ian Hays – VP of Sales and Training

Heading team Inada’s sales and training efforts, is Ian Hays. Ian brings more than 20 years experience as an executive in the luxury furniture, appliance and consumer electronics retail industries, and has a passion for building effective sales organizations that focus on producing positive and memorable customer experiences. Ian’s belief is that a brands success is the natural outcome of a focus on producing high quality products and supporting them with best-in-class service and marketing efforts. Outside of work, he can typically be found at his second job as private chauffeur to his teenage son; generally in rout to high school wrestling tournaments or practices.

Brad Tompkins – Director of Finance and Systems

As an original investor, Brad has long been a big believer in bringing Inada Massage Chairs to the U.S market. While Brad is kind of the go-to guy for almost everything, his day-to-day responsibilities include managing all things IT and finance related. We’re not really sure that Brad has spare time, but we do know that he somehow found the time to raise two beautiful daughters who currently attend college in Minnesota.

Jeni Johnson – Controller

Jeni is a seasoned accounting professional with nearly 20 years of experience. She has worked in both retail and government contract sectors as both an accountant and an analyst. Inada is lucky enough to call Jeni one of our own and she is our go-to for all things accounting and CRM related. Jeni just welcomed her second daughter this year and is enjoying time as busy working mom of two.

Morgan Pedersen – Product Development Manager

Morgan is a project manager at heart, she can’t help but make lists and check them twice. At Inada she’s in charge of everything product related. New products are of course most exciting, and ideas are always in the works, but Morgan also never stops listening to customer feedback so we can continue to improve already released items. Outside of work Morgan is a proud mom to a 3-year old daughter, and in her rare moments of spare time Morgan enjoys travel, cooking (and eating!).

Alex Kalkhofer – Manager of Delivery and Logistics

Alex conducts our shipping and logistics orchestra. After three years of working for Inada, he’s an expert at making the logistics challenge of moving massage chairs from Japan to a dealer’s warehouse or customer’s home a smooth and positive experience. In his non-existent free time, Alex dabbles in the art of home brewing.

Brandon Bennett – Customer Service Manager and Certified Chair Doctor

Brandon is our talented head of all things technical, with skills ranging from providing the best possible customer service to mechanically solving any issue that comes his way. Along the way (and frequently on weekends) he works hard to ensure that Inada offers unsurpassed, world-class service. He spends his off-work time as a youth sports coach and mentor heading up Team Mom N Dad, a tool that helps connect parents with coaches in their area.

Support Notification

Phone Support Temporarily Offline

Our phone systems are down. For the quickest results please email us at or contact us via live chat.

Email Us Live Chat