DreamWave FAQs
Click on a subject heading below to view questions and answers about DreamWave massage chairs. These links will guide you to further information on our website or from other sources.
Frequently Asked Questions
- How long has Dreamwave been making massage chairs and massage chair recliners?
- Where is Inada based?
- Who is Inada?
- Where can I buy a DreamWave massage chair?
- Can I return a product to you?
- What if I buy a chair from someone who is not an authorized DreamWave dealer?
- Where are Inada chairs made?
- What is the DreamWave massage chair warranty?
- How do I get the most out of my Dreamwave massage chair?
- How do I contact DreamWave?
- Which DreamWave massage chair would be best for me?
- Does DreamWave exhibit at trade shows?
- Why is DreamWave The World’s Best Massage Chair?
- I’ve lost my user manual. Where can I find another one?
- What if my DreamWave massage chair stops working?
How long has Dreamwave been making massage chairs and massage chair recliners?
DreamWave has been manufactured by Inada, a Japanese massage chair maker who has been in business since 1962. This makes Inada the oldest massage chair maker in the world.
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Where is Inada based?
The company’s sales, and executive offices are located in the port city of Osaka, Japan. The main Inada factory is located in the small coastal town of Nawa which is part of the Tottorri prefecture of Japan.
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Who is Inada?
Inada was founded in 1962 by Nichimu Inada. Today, Mr. Inada continues to serve as the company’s president, and remains deeply involved in the company’s day-to-day affairs. Inada is the largest massage chair manufacturer worldwide and is the industry standard bearer in technological innovation and product quality.
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Where can I buy a DreamWave massage chair recliner?
You should purchase your new DreamWave massage chair from an authorized dealer. Visit our dealer locator page to find the dealer nearest you. All of our DreamWave massage chair dealers will be happy to provide you with a free and complete demonstration of our elite products. You may also catch us at one of the many trade shows and events that we attend.
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Can I return a product to you?
We do not accept returns through our corporate office and customer support facility.
Returns are handled differently by each of our authorized dealers, and we are unable to take returns on their behalf. Please check with the store where you made your purchase regarding their specific return policy. Return rules do vary by dealer from no returns allowed to returns provisions that require some type of restocking or shipping fee.
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What if I buy a chair from someone who is not an authorized DreamWave dealer?
One word: don’t. The manufacturer’s warranty is void if you buy a DreamWave massage chair from a shop or website that is not authorized to sell DreamWave products. If you are at all unsure whether you are dealing with an authorized dealer, please check our Find a Dealer page. If still unsure about the credentials of a company selling DreamWave massage chairs, please contact us at Javascript must be enabled to see email addresses..
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Where are DreamWave massage chairs made?
The Sogno DreamWave and YuMe models are made in Japan, manufactured to the most exacting standards of mechanical craftsmanship. These award-winning massage chairs are individually tested and prepared for delivery to your home.
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What is the DreamWave massage chair warranty?
We cover all DreamWave’s massage chair products with the best warranty in the business. We offer the most comprehensive, most convenient consumer warranty in the massage chair industry, and we think you will agree once you compare our warranty to those of other massage chair brands. If you find a better warranty out there, we would like to know about it – please send us an email. We also offer an extended warranty option. For any extended warranties purchased prior to September 1, 2016, you can view the specifics of the agreement.
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How do I get the most out of my DreamWave massage chair?
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How do I contact DreamWave?
Call DreamWave’s main United States office, toll free at 720-616-5003. Our Massage Chair Specialists are available Monday through Friday 8:30am to 5pm MST.
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Which DreamWave massage chair would be best for me?
Ours of course… oh… you meant which one of the DreamWave massage chair models? See How to Shop for a Massage Chair.
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Does DreamWave exhibit at trade shows?
We love showing off DreamWave massage chairs at trade shows and other events, either exhibiting by ourselves or supporting one of our local dealers at a trade show that they do. It’s a great way for you to try The World’s Best Massage Chair®. To find out if we are coming to a venue near you, visit the Trade Shows and Events page.
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Why Is DreamWave The World’s Best Massage Chair?
DreamWave massage chairs have won more awards, earned more accolades, received more recommendations, and garnered more rave reviews than any other brand of massage chair, and there’s a reason why. Our chairs are the best-designed, best-built in the world! We are recognized with prestigious awards time and time again. But the rewards you’ll reap when you own DreamWave are far more important to our mission, purpose, and sense of satisfaction than the plaques that hang on our office walls. That said, see for yourself the many awards we have won.
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I’ve lost my user manual. Where can I find another one?
Visit our Manual Archive to download a PDF version of your DreamWave massage chair manual. If you have any questions about the operation of your chair, please call our Chair Doctor and technical support department at 720-616-5003.
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What if my DreamWave massage chair stops working?
We take a great deal of pride in backing up the DreamWave name with best-in-class service. Please call our Chair Doctor at 720-616-5003 for technical support and assistance with a warranty repair or non-warranty repair for your DreamWave massage chair.
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Customer Testimonials
NEVER seen such quality
I had one of my co-workers, a warehouse manager, help me unpack and install the chair. He had NEVER seen such quality packaging.
John B. – Troy. MI
